LATEST NEWS

SSIP and HOLCIM 3-on-3

The partnership of SSIP, Inc and Holcim Cement Phils., has never been this intense.

Harald Reiter on SAPTechEd 2009

Our very own Harald Reiter is selected to be part of the 2009 ASUG Customer Session...

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CONTACT US

If you wish to speak with any of our representatives, you may reach us in any of our world wide headquarters.

SSIP USA

20537 E. Walnut Drive N, Suite E
Walnut, CA 91789
Phone: +1.713.228.7747
Fax: +1.713.228.7748

SSIP ASIA

Suite 806 Pearlbank Centre
146 Valero St. Makati City
Philippines 1227
Phone: +632.888.0560-63
Fax: +632.888.0566
VOIP: +1-832-533-2755 and
+1-832-886-5154

SSIP EUROPE

Chapel House,
Ton Road, Llangybi, Usk,
Monmouthshire, NP15 1PB
Phone: +44.1633.450174
Fax: +44.1633.450182

Workflow and Information
Tracking System

Keep things on track. Empower your team with WITS.

Workflow and Information Tracking System (WITS) is a powerful web-based tracking system which empowers your organization to efficiently manage critical tasks, issues and requests. It is a highly configurable system that can easily adapt to your specific business requirements and needs.

WITS is ideal for managing your key projects, IT helpdesk, customer relationship and software development. It is used by customer support team, IT managers, project managers, consultants, systems administrators, developers, sales team and marketing departments.

WITS Features

Email and SMS Notifications
Notifications through emails and SMS will be sent whenever an issue is posted, updated, deleted, restored, or closed. Notification may also be sent upon completion of configured action items. This is probably the most important feature because it ensures that users are always informed. Moreover, this feature enables them to respond to critical issues as quickly as possible.
File Attachments
Files can be attached to a particular issue.
Issue and Request RestorationIssue and Request History Logging
All actions applied on a particular issue will be logged in the database. In addition to that, the user will be allowed to add additional comments for further information. This feature will provide a way to track records of a particular issue by providing pertinent information such as the action done, the time the action was done and who performed the action.
Issue and Request RestorationDeleted issues are placed in the "trash bin" instead of removing it from the database. By doing this, users have a chance to restore deleted issues.
Issue and Request Reporting
This feature allows users to view and analyze issues. Status reports of issues can be generated based on a specific date.
Security, Role and User Management
WITS enables project managers to define roles of each user. The authorization of users and their respective roles can be modified to control access to different business processes of a particular project. All users that are added to a specific role inherit all the rights of that role.
Configuration Features
Dropdown lists, email templates, SMS templates, history log templates, and workflows can be customized according to the organization's workflow and requirements. With its configuration features, users will be notified of all the posted issues or requests via emails or SMS. In addition, logs are also created for every user action.

WITS is highly configurable which enables customization of project management procedure such as issue resolution and request handling.
WITS workflow
WITS enables project managers to automate the critical areas in project management which includes issue resolution. This allows them to define action items or steps to be done in resolving the issue. In addition, relationship and sequence of these steps may also be defined.

WITS Issue Details Page

How WITS can empower your business:

Easy Deployment
It can easily work with your web servers and databases.
Highly Scalable, Adaptable
It can handle multiple projects. It also supports widest range of platforms and servers. With its customization features, WITS adapts to your specific needs and requirements.
User-Friendly
Users can easily navigate WITS and restore deleted issues.
Easy Access to Information
Users have quick and easy access to information anytime, anywhere.
Comprehensive Reporting, Faster Decision Making
With its reporting features, project managers can make faster decisions.
Secure
With WITS, access to confidential information can be restricted to specific users.
Higher Efficiency
It simply minimizes delays. It provides a strategic environment to easily track and solve critical issues.

Learn more on how WITS can empower your business. Click here to contact us.

DISCLAIMER: The information on this site is intended to be useful and informative for the general public, customers of and investors in SSIP, Inc. SSIP, Inc. will use reasonable care to ensure that information is accurate at the time it is added on the site. Please note, however, that SSIP, Inc. cannot guarantee the information is accurate and it shall not be liable for any losses or damage that anyone may suffer as a result of relying on this information. The information may be changed by SSIP, Inc. at any time. SSIP, Inc. assumes no responsibility for the contents of any other websites to which our website has links. The copyright in this website belongs to SSIP, Inc. All other intellectual property rights are reserved.