IT OURSOURCING SERVICES
24/7 Help Desk
Get 24hour online technical support for all your IT problems and questions. Real-time ticketing system ensures that issues are tracked and quickly transmitted to the helpdesk team.
- Web-enabled Help Desk ticketing system
- Real-time reports
- Email alerts
- Quick response time to issues
- Customized access for different types of users
- 24/7 electronic support
- Single point of contact for problems, change management and enhancements
- Security Management and Virus Controls
Asset Management
We analyze and design an efficient IT environment for you.
- Asset tracking and inventory
- Auditing service on all your IT equipment
- Analysis and Recommendation for infrastructure improvements
- Single point of contact and accountability
- Performance Management and real-time reporting
Data Management
We provide secure, scalable, reliable and efficient data storage. What sets us apart is our focus on privacy and confidentiality ensuring that your data is secure at all times. Best of all, we give you the option to restrict us from accessing your documents.
- Data Storage & Security
- Data Protection
- Trend Reporting
- Back up and Disaster Recovery
Desktop, Network, Server and Database Management
To improve productivity and increase work efficiency, we configure and standardize your IT infrastructure. Our technicians and engineers are experienced in managing the capacity and performance of your resources.
- Database Design, Installation and Management
- Platform, Server and Desktop standardization
- Performance and Capability analysis
- Managed Hosting
Remote Networking
Using advanced networking tools and methodologies, we prevent, identify and resolve critical problems on time. We monitor and manage your network to lessen down time and quickly resolve issues within your computing environment using remote management tools.
- Active Identification of potential problems
- Timely reports and alerts on problems
- Remote troubleshooting and resolution of issues
- Incident Management
- Efficient Network Performance Reviews and Reports
With our Workflow and Information Tracking System (WITS) , you have a single point of contact for your problems and questions. This ensures that critical issues are tracked and quickly resolved.
Learn how SSIP's IT Infrastructure Management Services can empower your business. Click here to contact us.
